To ask a question or get support for your Site Setup Kit purchase, please use this form to submit a ticket. We strive to reply to all tickets within 24 hours, but please allow a little longer if it’s a weekend or holiday.
Support Guidelines and Policies
We stand behind Site Setup Kit 100%, and strive to provide support in a timely fashion. So it’s critical we do our absolute best to clearly define what we mean by “technical support”.
Here are some examples of what would be considered “technical support” inquiries:
- Help with activating and logging into your Site Setup Kit account (e.g. updating your password)
- Explanation of where to find and how to properly use settings and features of WordPress, Genesis and Dynamik
- Sharing feedback to help make the lessons and tutorials better
Site customization assistance inquiries push past our boundaries of “technical support”.
Here are some examples of “site customization assistance”:
- Helping make a site, using Genesis/Dynamik, look like another site (e.g. “Here’s a link, now how do I make my site look like that one?”)
- Providing custom code
- Implementing some 3rd party tool/plugin/tweak
- Anything that would require us to log into your WordPress dashboard or web hosting account